Shipping Policy
At Vejegarden, we’re committed to getting your products to you as quickly and reliably as possible. Please review our shipping policy below to understand our procedures and timelines.
Where We Ship
We currently offer shipping to:
- United States
- Canada
- United Kingdom
- European Union
- Australia & New Zealand
For customers in other regions, please contact our support team at support@vejegarden.com to inquire about potential international shipping options.
Shipping Rates
- Domestic Shipping (within the U.S.): We offer free standard shipping on that can vary based on store promotions and shipping rates. Expedited shipping options are also available at checkout.
- International Shipping: Shipping rates for international orders vary based on destination and shipping speed. Exact rates and options will be calculated at checkout.
Processing Times
Orders are typically processed within 1-2 business days. Please allow additional processing time during peak seasons and holidays. Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
- Standard Shipping (U.S.): 3-7 business days
- Expedited Shipping (U.S.): 2-3 business days
- International Shipping: 7-21 business days, depending on the destination
Please note that delivery times may vary based on your location and potential customs processing times for international orders.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your order’s progress.
Customs, Duties, and Taxes (for International Orders)
For international orders, please note that Vejegarden is not responsible for any customs fees, duties, or additional taxes required by your country’s customs regulations. These charges are the responsibility of the customer and may vary by destination.
Lost or Delayed Shipments
If your order has been delayed beyond the estimated shipping time, please contact our customer service team at support@vejegarden.com for assistance. We’re here to help resolve any issues with tracking or delivery.